Refund policy

Refund & Returns Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be unused, in its original condition and packaging, with proof of purchase. To start a return, contact us at caspian@portalas.com.au. Returns must be approved before sending — items returned without prior approval will not be accepted. If your return is accepted, we'll send a return shipping label and instructions. Send approved returns to:

Portal AS Pty Ltd, PO Box 180, Forestville NSW 2087

Damaged or incorrect items

Inspect your order on arrival. Contact us immediately at caspian@portalas.com.au if your item is defective, damaged, or incorrect and we'll make it right.

Exchanges

Return the original item first. Once the return is accepted, place a new order for the replacement.

Non-returnable items

Custom or made-to-order equipment cannot be returned. Sale items and gift cards are final sale.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Allow additional time for your bank to post the credit. If 15 business days have passed since approval, contact caspian@portalas.com.au.